Reference

Your Rights and Our Legal Commitments

congtogell operates under jurisdiction-dependent terms — what applies to your account depends on local law and the eligible region you access from.

Jurisdiction-Dependent TermsAccount Data RightsDANA · OVO · GoPay ContextTransparent Policy Posture
congtogell Your Rights and Our Legal Commitments
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Security and data handling are not afterthoughts here — they are built into how the platform processes every login, wallet link, and transaction. We use encrypted connections for all account sessions, and wallet verification for DANA, OVO, and GoPay is required before any withdrawal is processed. You control your account data: you can request a copy, ask for corrections, or submit a deletion request through support at any time.

Data Handling Personal data collected at registration — name, contact detail, wallet ID — is used only for account operation and regulatory compliance, never sold to third parties.
Cookie Policy We use session cookies to keep your account active and preference cookies to remember your language and payment settings; no tracking cookies are placed without disclosure.
Account Security Two-factor verification is available on your account. We recommend linking it to the same mobile number used for your DANA or OVO wallet for consistent access.
Retention and Deletion Transaction and identity records are held for the period required by law. Once that period lapses, data is deleted or anonymised — you can ask for a status update via email support.
LEGAL CONTACT

Reach Us for Policy and Account Questions

If you have a question about how these terms apply to your account, how your data is stored, or how to request a change or deletion, our support team handles legal and account queries directly. We aim to respond to formal data or policy requests within a reasonable timeframe consistent with applicable law.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with account-level legal questions, including data access requests.

Email Support

Send formal data requests or policy dispute notices to our support address — we log every submission and respond in writing.

Account Help Centre

The Help Centre inside your account covers common policy questions, account suspension appeals, and wallet verification steps.

Common Legal and Account Policy Questions

These are the questions we hear most often about how our legal terms work in practice — covering data rights, account rules, and how to act on them.

Send a written request to our support email. We will compile your account data — registration details, transaction history, wallet links — and deliver it within the timeframe required by applicable law.

Yes. Submit a deletion request through email support or the Help Centre. We will remove personal data once any legally required retention period has passed and confirm the deletion in writing.

Wallet transaction records tied to your account are retained for the period required by regulation. After that, they are deleted or anonymised. You can request a summary at any time through support.

We do not sell personal data. Data is shared only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with regulators where legally required.

Applicable law depends on your eligible region and local jurisdiction. The terms page specifies the governing framework; if you have a dispute, the first step is contacting support in writing.

We post a notice on the platform when terms change. Continuing to use your account after the notice date means you accept the updated terms. Check this page periodically for the current version.